FAQ

  • Q: What’s included in a MOD sample box?

    A curated selection of finishes and materials — chosen to work beautifully together — along with pricing information to help with quoting. You will find under each description the full contents of each box plus we may throw in a few extras.

  • Q: Are all the boxes the same?

    No. The contents of each style collection are updated regularly so we don’t oversaturate the market and to keep selections fresh and unique.

  • Q: Are the samples full-size or cut-down pieces?

    They’re cut-down samples, designed to give you a true feel of the colour, texture, and quality without taking up too much space.

  • Q: How long does delivery take?

    Boxes are usually dispatched within 2 business days and shipped Australia-wide.

  • Q: Do you ship internationally?

    At this stage, MOD is available only within Australia.

  • Q: Can I order multiple boxes?

    Absolutely. Many clients order more than one collection to compare styles side-by-side.

  • Q: What if I love the samples but don’t know how to pull it all together?

    That’s where our 90-minute Zoom consults come in. Book a session with Amie to get tailored advice on how to bring your box to life.

  • Q: Can I customise a box?

    MOD boxes are pre-curated to ensure every element works seamlessly together. If you’d like a bespoke selection, Amie’s design studio offers custom packages.

  • Q: Are the materials in the box budget-friendly?

    We curate quality, durable selections that can be used across a range of budgets. Some items are investment pieces, while others offer more accessible options. But you can always use those items more sparingly for imapact.

  • Q: Can I order directly from the suppliers?

    Yes — each box comes with a supplier list and pricing so you (or your builder) can order confidently. Some items may come through MOD but will be evident on the supplier list.

  • Q: What happens if a product is discontinued?

    If you place an order within 60 days of purchasing your box and an item has since been discontinued, we’ll carefully source a suitable alternative to ensure your selections remain cohesive and considered.

  • Q: Are boxes refundable?

    Due to the curated nature of the boxes, they’re non-refundable.

  • Q: What if my box arrives damaged?

    If your box is damaged in transit, please get in touch within 7 days and we’ll make it right.

  • Q: Do you provide notes from consults?

    No written notes are provided, but a Zoom recording can be shared for your reference.