FAQ
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Q: What’s included in a MOD sample box?
A curated selection of finishes and materials — chosen to work beautifully together — along with pricing information to help with quoting. You will find under each description the full contents of each box plus we may throw in a few extras.
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Q: Are all the boxes the same?
No. The contents of each style collection are updated regularly so we don’t oversaturate the market and to keep selections fresh and unique.
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Q: Are the samples full-size or cut-down pieces?
They’re cut-down samples, designed to give you a true feel of the colour, texture, and quality without taking up too much space.
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Q: How long does delivery take?
Boxes are usually dispatched within 2 business days and shipped Australia-wide.
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Q: Do you ship internationally?
At this stage, MOD is available only within Australia.
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Q: Can I order multiple boxes?
Absolutely. Many clients order more than one collection to compare styles side-by-side.
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Q: What if I love the samples but don’t know how to pull it all together?
That’s where our 90-minute Zoom consults come in. Book a session with Amie to get tailored advice on how to bring your box to life.
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Q: Can I customise a box?
MOD boxes are pre-curated to ensure every element works seamlessly together. If you’d like a bespoke selection, Amie’s design studio offers custom packages.
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Q: Are the materials in the box budget-friendly?
We curate quality, durable selections that can be used across a range of budgets. Some items are investment pieces, while others offer more accessible options. But you can always use those items more sparingly for imapact.
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Q: Can I order directly from the suppliers?
Yes — each box comes with a supplier list and pricing so you (or your builder) can order confidently. Some items may come through MOD but will be evident on the supplier list.
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Q: What happens if a product is discontinued?
If you place an order within 60 days of purchasing your box and an item has since been discontinued, we’ll carefully source a suitable alternative to ensure your selections remain cohesive and considered.
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Q: Are boxes refundable?
Due to the curated nature of the boxes, they’re non-refundable.
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Q: What if my box arrives damaged?
If your box is damaged in transit, please get in touch within 7 days and we’ll make it right.
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Q: Do you provide notes from consults?
No written notes are provided, but a Zoom recording can be shared for your reference.